Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)

    Other questions

    Required fields are marked with an asterisk*
    Drag and drop files, paste screenshots, or browse
    Powered by Jira Service Management
    {"xsrfToken":"6fc3c0ca5572dba65a6fb455499f88cfc9ee1b40_lout","branding":{"id":"5","key":"tcs","name":"THA Academy Support","portalBaseUrl":"/helpcenter/thaacademy/portal/5","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/5/9","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#5452de","headerLinkHoverBGColor":"#5452de","headerBadgeColor":"#5452de"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/6f1cb4c3-ef92-400b-9d0d-128f39472bf2/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4NTQwYzJkYS1lNmRjLTRjYTEtYTE0NC02NzYwOGM5OTAzZTEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjZmMWNiNGMzLWVmOTItNDAwYi05ZDBkLTEyOGYzOTQ3MmJmMiI6WyJyZWFkIl19LCJleHAiOjE3NjUxMDg5NTAsIm5iZiI6MTc2NTEwODM1MH0.i6rmhX2-fEXoLCvOzBntsql6KJkBiAHWlwzIOotqz_I&client=8540c2da-e6dc-4ca1-a144-67608c9903e1&mode=fit","logoId":"6f1cb4c3-ef92-400b-9d0d-128f39472bf2","isLogoAvailable":true,"helpCenterTitle":"Welcome to HashCare","sharedPortalName":"HashCare","userInitialAnnouncementMessageWiki":"<p>Hedera Global Helpdesk - Operated by The Hashgraph Group</p>","translations":{"it-IT":{"localeDisplayName":"Italian (Italy)"},"nl-NL":{"localeDisplayName":"Dutch (Netherlands)"},"pt-PT":{"localeDisplayName":"Portuguese (Portugal)"},"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to HashCare","sharedPortalName":"HashCare","announcementMessage":"Hedera Global Helpdesk - Operated by The Hashgraph Group","localeDisplayName":"English (United States)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"},"fr-FR":{"localeDisplayName":"French (France)"},"en-GB":{"helpCenterTitle":"Welcome to HashCare","sharedPortalName":"HashCare","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#131f43","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4NTQwYzJkYS1lNmRjLTRjYTEtYTE0NC02NzYwOGM5OTAzZTEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3NjUxMDg5NTAsIm5iZiI6MTc2NTEwODM1MH0.vmYwj6CNSNgfItVm3875WMuli7Ou6Hxs9kYu_Wdt-K4&client=8540c2da-e6dc-4ca1-a144-67608c9903e1&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#010113","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"5","key":"tcs","projectId":10035,"serviceDeskId":5,"name":"THA Academy Support","description":"<p>Welcome! You can raise a request or raise an issue with THA Academy Support team by using the options provided below.</p>","portalBaseUrl":"/helpcenter/thaacademy/portal/5","reqTypes":[{"id":"40","name":"Course questions","descriptionHtml":"","callToAction":"Course questions","introHtml":"<p>Trying out our course and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10541,"iconUrl":"https://hashgraph.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[31],"key":""},{"id":"41","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://hashgraph.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[31],"key":""},{"id":"43","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://hashgraph.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[31],"key":""},{"id":"45","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10539,"iconUrl":"https://hashgraph.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[31],"key":""},{"id":"38","name":"Technical / Lab issue","descriptionHtml":"","callToAction":"Technical / Lab issue","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10520,"iconUrl":"https://hashgraph.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[31],"key":""},{"id":"39","name":"Billing questions","descriptionHtml":"","callToAction":"Billing questions","introHtml":"<p>Choose this if you have questions about billing.</p>","icon":10536,"iconUrl":"https://hashgraph.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[],"key":""},{"id":"42","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://hashgraph.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"44","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10535,"iconUrl":"https://hashgraph.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[],"key":""}],"reqGroups":[{"id":31,"name":"General"}],"orderMapping":{"31":[40,38,41,43,45]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"8a39f45a-9393-3e94-8dbe-0b2dcee80549","appLinkName":"","appLinkUrl":"","spaceKey":"TCS","spaceName":"Training and Certification Support","spaceUrl":"","isServer":false},"labels":[],"projectKey":"TCS","serviceDeskId":5,"kbLinkDomainURLs":["https://hashgraph.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":5,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"TCS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4NTQwYzJkYS1lNmRjLTRjYTEtYTE0NC02NzYwOGM5OTAzZTEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDM1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjUxMDk1NTAsIm5iZiI6MTc2NTEwODM1MCwiYW5vbklkIjoiYW5vbi11c2VyIn0.zOGyL5Ob2K_5TNqld8_0aZGvSUpwHVF8q9-aRCzOPco","targetCollection":"upload-project-10035","endpointUrl":"https://api.media.atlassian.com","clientId":"8540c2da-e6dc-4ca1-a144-67608c9903e1","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":41,"projectId":10035,"issueType":{"id":"10089","name":"Support"},"form":{"name":"Other questions","descriptionHtml":"","callToAction":"Other questions","intro":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","instructions":"","icon":10549,"iconUrl":"https://hashgraph.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"What is your question?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Provide as much detail as possible about your question","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attach any relevant files","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/helpcenter/thaacademy/portal/5/create/41","requestValidateBaseUrl":"/helpcenter/thaacademy/portal/5/validate/41","calendarParams":{"firstDay":0,"date":"2025-12-07T12:52:31+0100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"8a39f45a-9393-3e94-8dbe-0b2dcee80549","appLinkName":"","appLinkUrl":"","spaceKey":"TCS","spaceName":"Training and Certification Support","spaceUrl":"","isServer":false},"labels":[],"projectKey":"TCS","serviceDeskId":5,"kbLinkDomainURLs":["https://hashgraph.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4NTQwYzJkYS1lNmRjLTRjYTEtYTE0NC02NzYwOGM5OTAzZTEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDM1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjUxMDk1NTEsIm5iZiI6MTc2NTEwODM1MSwiYW5vbklkIjoiYW5vbi11c2VyIn0.xRcdD9Ndl77bx3VG9oKwHCTJeS6bCgkaanw1l6b3p48","targetCollection":"upload-project-10035","endpointUrl":"https://api.media.atlassian.com","clientId":"8540c2da-e6dc-4ca1-a144-67608c9903e1","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/5?xdm_e=https%3A%2F%2Fhashgraph.atlassian.net&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&userAccess=true&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJmMDRkNTBkNGYzNDg3YWVmZmIwNDVjYjllZGVmMmE4YTQ2MzgxYzRkMGY3OGMxNDI3MzY1ZjQxOTlkOThkYjk4IiwiaXNzIjoiZjhlZDJjMzQtMmRhMi0zMTQxLThmYTItNGE0YjMxOWMwMTgzIiwiY29udGV4dCI6e30sImV4cCI6MTc2NTEwOTI1MSwiaWF0IjoxNzY1MTA4MzUxfQ.vLB-MC1O445zdoklxkNEoPEy2vrylgM0fH61xic4IDM\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6ImY4ZWQyYzM0LTJkYTItMzE0MS04ZmEyLTRhNGIzMTljMDE4MyIsImNvbnRleHQiOnsibmF2Ijp7ImlzTmV3TmF2aWdhdGlvbiI6dHJ1ZX0sInVybCI6eyJkaXNwbGF5VXJsIjoiaHR0cHM6XC9cL2hhc2hncmFwaC5hdGxhc3NpYW4ubmV0IiwiZGlzcGxheVVybFNlcnZpY2VkZXNrSGVscENlbnRlciI6Imh0dHBzOlwvXC9oYXNoZ3JhcGguYXRsYXNzaWFuLm5ldCJ9LCJqaXJhIjp7InByb2plY3QiOnsia2V5IjoiVENTIiwiaWQiOiIxMDAzNSJ9fX0sImV4cCI6MTc2NTEwOTI1MSwiaWF0IjoxNzY1MTA4MzUxfQ.p4ZFw9AW5uLFcXed4UGegoLDMcUtHLSQG7Q3NIX72_o\", \"structuredContext\": \"{\\\"nav\\\":{\\\"isNewNavigation\\\":true},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://hashgraph.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://hashgraph.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"TCS\\\",\\\"id\\\":\\\"10035\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"TCS\\\",\\\"project.id\\\":\\\"10035\\\",\\\"servicedesk.serviceDeskId\\\":\\\"5\\\",\\\"servicedesk.requestTypeId\\\":\\\"41\\\"}\",\n \"timeZone\":\"Europe/Zurich\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://hashgraph.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
    {"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=hashgraph","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"6fc3c0ca5572dba65a6fb455499f88cfc9ee1b40_lout","baseUrl":"https://hashgraph.atlassian.net/helpcenter/thaacademy","relativeBaseUrl":"/helpcenter/thaacademy","jiraDisplayUrl":"https://hashgraph.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"8540c2da-e6dc-4ca1-a144-67608c9903e1","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"763b346581a741729242a0eb28b93c3a","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://hashgraph.atlassian.net","edition":"premium","anonymousEnabled":true,"requestIntroEnabled":true}