Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)

    Report a bug

    Required fields are marked with an asterisk*

    Summarize the bug briefly.

    Please provide details of the problems you are having.

    Drag and drop files, paste screenshots, or browse
    Powered by Jira Service Management
    {"xsrfToken":"63aa5f1f3b8afba4273528f92d021eee275449ac_lout","branding":{"id":"5","key":"tcs","name":"THA Academy Support","portalBaseUrl":"/helpcenter/thaacademy/portal/5","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/5/9","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#5452de","headerLinkHoverBGColor":"#5452de","headerBadgeColor":"#5452de"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/6f1cb4c3-ef92-400b-9d0d-128f39472bf2/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4NTQwYzJkYS1lNmRjLTRjYTEtYTE0NC02NzYwOGM5OTAzZTEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjZmMWNiNGMzLWVmOTItNDAwYi05ZDBkLTEyOGYzOTQ3MmJmMiI6WyJyZWFkIl19LCJleHAiOjE3Njg3OTY2MjksIm5iZiI6MTc2ODc5NjAyOX0.WYmyTQgoGNhOvryflVBLZkXdp7S4QOAkw4m_h6WnAXo&client=8540c2da-e6dc-4ca1-a144-67608c9903e1&mode=fit","logoId":"6f1cb4c3-ef92-400b-9d0d-128f39472bf2","isLogoAvailable":true,"helpCenterTitle":"Welcome to GCC","sharedPortalName":"GCC","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"it-IT":{"localeDisplayName":"Italian (Italy)"},"nl-NL":{"localeDisplayName":"Dutch (Netherlands)"},"pt-PT":{"localeDisplayName":"Portuguese (Portugal)"},"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to GCC","sharedPortalName":"GCC","localeDisplayName":"English (United States)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"},"fr-FR":{"localeDisplayName":"French (France)"},"en-GB":{"localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#131f43","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4NTQwYzJkYS1lNmRjLTRjYTEtYTE0NC02NzYwOGM5OTAzZTEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3Njg3OTY2MjksIm5iZiI6MTc2ODc5NjAyOX0.OMGpm9I38H1TmNaXxsr5w1wq9ZUr3OVpMVN0Jb78P9o&client=8540c2da-e6dc-4ca1-a144-67608c9903e1&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#010113","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"5","key":"tcs","projectId":10035,"serviceDeskId":5,"name":"THA Academy Support","description":"<p>Welcome! You can raise a request or raise an issue with THA Academy Support team by using the options provided below.</p>","portalBaseUrl":"/helpcenter/thaacademy/portal/5","reqTypes":[{"id":"40","name":"Course questions","descriptionHtml":"","callToAction":"Course questions","introHtml":"<p>Trying out our course and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10541,"iconUrl":"https://hashgraph.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[31],"key":""},{"id":"41","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://hashgraph.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[31],"key":""},{"id":"43","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://hashgraph.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[31],"key":""},{"id":"45","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10539,"iconUrl":"https://hashgraph.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[31],"key":""},{"id":"38","name":"Technical / Lab issue","descriptionHtml":"","callToAction":"Technical / Lab issue","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10520,"iconUrl":"https://hashgraph.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[31],"key":""},{"id":"39","name":"Billing questions","descriptionHtml":"","callToAction":"Billing questions","introHtml":"<p>Choose this if you have questions about billing.</p>","icon":10536,"iconUrl":"https://hashgraph.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[],"key":""},{"id":"42","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://hashgraph.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"44","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10535,"iconUrl":"https://hashgraph.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[],"key":""}],"reqGroups":[{"id":31,"name":"General"}],"orderMapping":{"31":[40,38,41,43,45]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"8a39f45a-9393-3e94-8dbe-0b2dcee80549","appLinkName":"","appLinkUrl":"","spaceKey":"TCS","spaceName":"Training and Certification Support","spaceUrl":"","isServer":false},"labels":[],"projectKey":"TCS","serviceDeskId":5,"kbLinkDomainURLs":["https://hashgraph.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":5,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"TCS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4NTQwYzJkYS1lNmRjLTRjYTEtYTE0NC02NzYwOGM5OTAzZTEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDM1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Njg3OTcyMjksIm5iZiI6MTc2ODc5NjAyOSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.bv6PcGWIFPJvLqgWUHUT3eRxuLQZMYPZgGU7Fdtlm70","targetCollection":"upload-project-10035","endpointUrl":"https://api.media.atlassian.com","clientId":"8540c2da-e6dc-4ca1-a144-67608c9903e1","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":43,"projectId":10035,"issueType":{"id":"10074","name":"Bug"},"form":{"name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","intro":"<p>Tell us the problems you're experiencing.</p>","instructions":"","icon":10545,"iconUrl":"https://hashgraph.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary of the Bug.","description":"Summarize the bug briefly.","descriptionHtml":"<p>Summarize the bug briefly.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Provide as much detail as possible about the bug","description":"Please provide details of the problems you are having.","descriptionHtml":"<p>Please provide details of the problems you are having.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attach any relevant files","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/helpcenter/thaacademy/portal/5/create/43","requestValidateBaseUrl":"/helpcenter/thaacademy/portal/5/validate/43","calendarParams":{"firstDay":0,"date":"2026-01-19T05:13:49+0100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"8a39f45a-9393-3e94-8dbe-0b2dcee80549","appLinkName":"","appLinkUrl":"","spaceKey":"TCS","spaceName":"Training and Certification Support","spaceUrl":"","isServer":false},"labels":[],"projectKey":"TCS","serviceDeskId":5,"kbLinkDomainURLs":["https://hashgraph.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4NTQwYzJkYS1lNmRjLTRjYTEtYTE0NC02NzYwOGM5OTAzZTEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDM1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Njg3OTcyMjksIm5iZiI6MTc2ODc5NjAyOSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.bv6PcGWIFPJvLqgWUHUT3eRxuLQZMYPZgGU7Fdtlm70","targetCollection":"upload-project-10035","endpointUrl":"https://api.media.atlassian.com","clientId":"8540c2da-e6dc-4ca1-a144-67608c9903e1","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/5?xdm_e=https%3A%2F%2Fhashgraph.atlassian.net&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&userAccess=true&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJmMDRkNTBkNGYzNDg3YWVmZmIwNDVjYjllZGVmMmE4YTQ2MzgxYzRkMGY3OGMxNDI3MzY1ZjQxOTlkOThkYjk4IiwiaXNzIjoiZjhlZDJjMzQtMmRhMi0zMTQxLThmYTItNGE0YjMxOWMwMTgzIiwiY29udGV4dCI6e30sImV4cCI6MTc2ODc5NjkyOSwiaWF0IjoxNzY4Nzk2MDI5fQ.VuioKihslebrv6BCJJ2t9d8rH4ARpam9ml7tPzwVFZk\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6ImY4ZWQyYzM0LTJkYTItMzE0MS04ZmEyLTRhNGIzMTljMDE4MyIsImNvbnRleHQiOnsibmF2Ijp7ImlzTmV3TmF2aWdhdGlvbiI6dHJ1ZX0sInVybCI6eyJkaXNwbGF5VXJsIjoiaHR0cHM6XC9cL2hhc2hncmFwaC5hdGxhc3NpYW4ubmV0IiwiZGlzcGxheVVybFNlcnZpY2VkZXNrSGVscENlbnRlciI6Imh0dHBzOlwvXC9oYXNoZ3JhcGguYXRsYXNzaWFuLm5ldCJ9LCJqaXJhIjp7InByb2plY3QiOnsia2V5IjoiVENTIiwiaWQiOiIxMDAzNSJ9fX0sImV4cCI6MTc2ODc5NjkyOSwiaWF0IjoxNzY4Nzk2MDI5fQ.MYYjsHL5ESLRX8tJVATfsbPbVUKRQwFYwXW73PkSDu0\", \"structuredContext\": \"{\\\"nav\\\":{\\\"isNewNavigation\\\":true},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://hashgraph.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://hashgraph.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"TCS\\\",\\\"id\\\":\\\"10035\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"TCS\\\",\\\"project.id\\\":\\\"10035\\\",\\\"servicedesk.serviceDeskId\\\":\\\"5\\\",\\\"servicedesk.requestTypeId\\\":\\\"43\\\"}\",\n \"timeZone\":\"Europe/Zurich\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://hashgraph.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
    {"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=hashgraph","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"63aa5f1f3b8afba4273528f92d021eee275449ac_lout","baseUrl":"https://hashgraph.atlassian.net/helpcenter/thaacademy","relativeBaseUrl":"/helpcenter/thaacademy","jiraDisplayUrl":"https://hashgraph.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"8540c2da-e6dc-4ca1-a144-67608c9903e1","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"be2f26cad94e4e18b831ad764b98523e","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://hashgraph.atlassian.net","edition":"premium","anonymousEnabled":true,"requestIntroEnabled":true}